If this area is empty, it can mean one of the following:

  • The EHR isn’t syncing properly with our software

  • The practice isn’t entering information into their EHR correctly so our software doesn’t recognize that an appointment was completed

  • The practice didn’t complete the appointment inside the EHR

  • The practice’s server may have had changes or updates

  • The practice might have experienced a power outage

Please complete a new support ticket here: Submit a ticket

How to complete a ticket:

Requested by: Input your email address. A box will appear. Enter your full name.

Subject: Use this format: 

YOUR PRACTICE: EHR Connection Issue

Steps to reproduce the issue: Enter as much information as possible

Website Address: Input your website address

Complete the Captcha and then click Submit.