Sometimes, the Scheduler software and your EHR get out of sync. 

The following could be causing the issue:

• The practice’s server may have had changes or updates.

• The practice might have experienced a power outage.

• The server may have had a restart.

• Our software and the EHR are not “talking” to each other.

Please complete a new support ticket here: Submit a ticket

How to complete a ticket:

Requested by: Input your email address. A box will appear. Enter your full name.

Subject: Use this format: YOUR PRACTICE: EHR Connection Issue

Steps to reproduce the issue: Enter as much information as possible

Website Address: Input your website address

Complete the Captcha and then click Submit.