If you see a red exclamation mark on an appointment card, that means that we were unable to write back the appointment information to your EHR.

The following could be causing the issue:

  • The practice’s server may have had changes or updates

  • The practice might have experienced a power outage

  • The server may have had a restart

  • Our software and the EHR are not “talking” to each other

Please complete a new support ticket here: Submit a ticket

How to complete a ticket:

Requested by: Input your email address. A box will appear. Enter your full name.

Subject: Use this format: YOUR PRACTICE: EHR Connection Issue

Steps to reproduce the issue: Enter as much information as possible

Website Address: Input your website address

Complete the Captcha and then click Submit.