If you see a red exclamation mark on an appointment card, that means that we were unable to write back the appointment information to your EHR.
The following could be causing the issue:
The practice’s server may have had changes or updates
The practice might have experienced a power outage
The server may have had a restart
Our software and the EHR are not “talking” to each other
Please complete a new support ticket here: Submit a ticket
How to complete a ticket:
Requested by: Input your email address. A box will appear. Enter your full name.
Subject: Use this format: YOUR PRACTICE: EHR Connection Issue
Steps to reproduce the issue: Enter as much information as possible
Website Address: Input your website address
Complete the Captcha and then click Submit.