Benefits

  1. Increases positive reviews for a stronger online presence.
  2. Simplifies patient engagement with manual or automated requests.
  3. Drowns negative reviews by encouraging more positive feedback.


Manual Review Requests

  1. Go to "Reviews" in your PatientEngage (formerly GetSetPro) dashboard.
  2. Click  
  3. Enter email addresses or phone numbers to send review requests to.
  4. Optional - Customize the text of your review request (Do not change the "PRACTICE-NAME" and "LINK" sections).

  5. Select
  6. Note - Repeat requests (within 12 months) will be flagged. To override and request again, select


Enable Automated Review Requests (*Recommended)

  1. Go to "Reviews" in your PatientEngage (formerly GetSetPro) dashboard.
  2. Select and  from the drop-down menu.
  3. Select or 
  4. Optional - Edit Delay Time
    Edit  to change the 120-minute default delay before the review request is sent.


Cancel an Automated Review Request

Front office staff can easily stop an automated review from going out to a specific patient.

  1. Go to "Reviews" in your PatientEngage (formerly GetSetPro) dashboard.
  2. Find the review you'd like to cancel under the header.
  3. Click Cancelon the review request you want to block.