Benefits
- Increases positive reviews for a stronger online presence.
- Simplifies patient engagement with manual or automated requests.
- Drowns negative reviews by encouraging more positive feedback.
Manual Review Requests
- Go to "Reviews" in your PatientEngage (formerly GetSetPro) dashboard.
- Click
- Enter email addresses or phone numbers to send review requests to.
- Optional - Customize the text of your review request (Do not change the "PRACTICE-NAME" and "LINK" sections).
- Select
- Note - Repeat requests (within 12 months) will be flagged. To override and request again, select
Enable Automated Review Requests (*Recommended)
- Go to "Reviews" in your PatientEngage (formerly GetSetPro) dashboard.
- Select
and
from the drop-down menu.
- Select
or
- Optional - Edit Delay Time
Editto change the 120-minute default delay before the review request is sent.
Cancel an Automated Review Request
Front office staff can easily stop an automated review from going out to a specific patient.
- Go to "Reviews" in your PatientEngage (formerly GetSetPro) dashboard.
- Find the review you'd like to cancel under the
header.
- Click Cancel
on the review request you want to block.