Benefits

  1. Strengthens patient relationships and trust.
  2. Enhances your practice's online reputation.
  3. Boosts SEO by actively engaging with reviews.


Reply to Reviews Manually

  1. Go to "Reviews" in your PatientEngage (formerly GetSetPro) dashboard.
  2. Optional - Select  to narrow down reviews to only those that still need a reply.
  3. Select  to auto-generate a HIPAA-compliant reply to a review.
  4. Optional - Select to choose a different auto-generated reply.
  5. Optional - Enter your own custom reply to replace the auto-generated reply.
  6. Select  when done.


Reply to Reviews Automatically (Recommended!)

  1. Go to "Reviews" button in your PatientEngage (formerly GetSetPro) dashboard.
  2. Select  
  3. Select
  4. Under "Replies," select


Review Replies Library

  1. Go to "Reviews" in your PatientEngage (formerly GetSetPro) dashboard.
  2. Select and then click  
  3. Select to edit an existing reply.
  4. OR select  for a new reply.
  5. Select to set review stars for this reply.
  6. Optional - Select to only use this reply where the reviewer left a comment.
  7. Edit or insert text for your auto-reply.
  8. Select  when done.
  9. Optional - Select  to remove an auto-reply